Shipping and Exchange Policy

Last updated: January 19, 2022

Thank you for shopping at UDLAB Products.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Universal Designovation Lab Inc., 53 Knightsbridge Rd, Suite 216, Piscataway, NJ 08854.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to UDLAB Products, accessible from

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Processing

All the orders placed through UDLAB Products store normally take 2-4 business days* to process. During holiday and festive season, orders can take up to 4-6 business days* to process. Once your order is dispatched, you will receive a shipping confirmation email that includes tracking details. It may take 24-48 hours for the tracking link to begin updating.

* Business days: Monday to Friday

Shipping Policy

Estimated timeframe for domestic and international shipping is as follows:

  • Domestic Shipping: 3-8 business days
  • International Shipping: 7-15 business days
Shipping timeframes are based on the shipping courier's estimates. Shipping companies are are solely responsible for meeting these deadlines. Shipping duration may take longer during the holiday peak season/ COVID-19 delays. Once an item is shipped, we do not have any influence on the package tracking or shipping/delivery speed. We are not responsible or have any control over potential delays experienced during shipping. So please be patient during the delays.

Refund & Exchange Policy

Order Cancellation

You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

If the order is cancelled before the goods are dispatched, you'll get a refund within 3-4 working days.

The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Universal Designovation Lab Inc., 53 Knightsbridge Rd, Suite 216, Piscataway, NJ 08854.

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: